Terms and Conditions

Shipping Policy

For Intangible Goods

Shipping for digital goods occurs automatically when purchase is completed. Digital goods are delivered via the email you used to purchase your item. Check all your boxes for the item – spam, junk, and promotion – you purchased to make sure you receive it. If you can’t find your item, please contact us.

Privacy Policy

As a client or student of John Harold Moore, all of your information is considered extremely private and personal, thus, your information is kept completely confidential. Read more about our Privacy Policy here.

Rescheduling Policy

If you need to change your appointment time for any reason, each client is allowed to reschedule one time at no extra charge provided arrangements are made at least 24 hours in advance. Requests made within 24 hours of your scheduled appointment time are subject to forfeiture of your payment and one-time complimentary rescheduling. To reschedule your session, simply contact John@JohnHaroldMoore.com. If the session is canceled less than 24 hours before your scheduled appointment time, no refunds are available.

All sessions begin promptly. If you are running late or are unable to keep your scheduled appointment time, John asks that you let him know as soon as possible.

Terms and Conditions for Private Sessions

The coaching and constellations sessions provided by John Harold Moore are not a substitute for seeking professional medical care or assistance.

Therefore, please do not replace the impressions given to you during your session with John Harold Moore for any advice that has been given to you by a medical professional. If you require medical, health, psychological, or psychiatric care or guidance, seek out a licensed medical professional for consultation. The information provided during our session is not medical advice and should not be used as a prescription for your medical needs; it is to be used as assistance on your journey of spiritual and personal growth.

In booking a session with John Harold Moore, you must agree that you alone hold the power of decision-making and are totally and completely responsible for making decisions that affect your life following the completion of your session. You understand that John Harold Moore does not provide spiritual information for people without a direct request from the individual(s) seeking assistance.

By booking a session with John Harold Moore, you agree and verify that you, the client:

  • have voluntarily decided to participate in this session and have requested a session of your own free will.
  • are at least 18 years of age and have not been declared incompetent.
  • understand your session is not to be used as a substitute for any type of medical, health, psychological, psychiatric, or professional counseling, therapy, or treatment.
  • understand and agree that it is your responsibility to decide whether or not you require medical treatment and if you require such services to seek them on your own as needed.
  • by participating in the session, you accept complete responsibility for your own medical, mental, emotional, psychological, spiritual, and bodily well-being.
  • on behalf of yourself, your assigns, heirs, executors, guardians, and all other legal representatives, hereby release, discharge, waive, and forever relinquish John Harold Moore, including his employees, employers, and any other persons associated with John Harold Moore, from any and all known or unknown claims resulting from, arising out of or in any way connected with information you may or may not receive during your voluntary participation in a coaching session or Family Constellations session with John Harold Moore. You further agree that under no circumstance(s) will you, or any other person associated with you as a result of your session attempt to present any claims against, prosecute, sue, seek to attach any lien for any purpose including satisfaction of a judgment or other judicial decree, to the property of John Harold Moore, and you hereby waive all claims, demands, compensation, and all actions that you, anyone associated with you or any other participant in the session currently or hereafter may have for any injuries or perceived injuries or perceived or real losses you may suffer or believe to suffer because of or during your participation or involvement in a coaching session or Family Constellations session resulting from any actions, statements, answers to questions or omissions made by John Harold Moore.
  • understand and agree that in the event any claim for damages shall be brought or prosecuted against John Harold Moore or any persons associated with John Harold Moore as a result of your actions, omissions, or other act, that you and/or your estate shall indemnify and hold harmless John Harold Moore and all persons associated with John Harold Moore from any and all claims, actions or damages, legal and otherwise, made by you or anyone associated with you including the cost and expense associated with defending such actions or claims.
  • understand that all information provided to you during your session is considered confidential and shall not be disclosed except as required by law.
  • agree that John Harold Moore can use portions of any feedback sent to her after the session as a testimonial using first name only and state/country and without revealing any specific information about the session.
  • agree that John Harold Moore can use portions of your session for articles on his website, without revealing any specific information about your session to inspire and assist others on their journey of healing and wholeness.
  • agree to receive occasional future emails from John Harold Moore in the form of a newsletter with special offers, news, and other information.
  • are accepting the terms of this agreement, disclaimer, and liability release, of your own free will while fully comprehending what you are doing and the result and consequences of your actions.
  • have read this and fully understand this agreement, and understand that booking a coaching session or Family Constellations session with John Harold Moore represents signing, accepting, and agreeing to all the conditions stated within this agreement and includes a release of all possible liability of John Harold Moore.
  • upon booking a coaching session, Family Constellations session or eProduct with John Harold Moore you waive any and all legal actions against John Harold Moore.

Refund Policies

Classes, Digital Goods and E-Courses

All payments for workshops, class tuition, downloadable meditations, ebooks, and courses are 100% non-refundable once paid.

Private Appointments

All payments for coaching sessions and Family Constellations sessions with John Harold Moore are 100% non-refundable once paid.

Sessions paid for upon booking can be rescheduled one time if arrangements are made at least 24 hours in advance of session start time. Generally, session fees are forfeited and non-transferable when canceling a session less than 24 hours in advance. We understand situations beyond our control happen and life doesn’t always give us 24 hour’s notice. Please contact us in the event of special circumstances at John@JohnHaroldMoore.com.

All paid for and donated one-time services such as coaching sessions and private Family Constellations sessions must be fully redeemed within six months from the original transaction or both the session and the payment is forfeited.

Coaching packages must be fully redeemed using the following schedule: 4-week package within 4 months. 8-week package within 8 months. 12-week package within 12 months. Failure to schedule all sessions within the allotted time frame will forfeit remaining sessions and payment.

Third-Party Sales

John Harold Moore is not liable for any transaction that takes place on a third-party site.

By browsing and making purchases on this site you accept and agree to these terms.